CASE STUDY • HOTELS, RESORTS & CLUBS
Elevating Guest Hydration at Fairmont Grand Del Mar
How a 249-room luxury resort enhanced the guest experience while reducing reliance on single-use bottled water.
Still & sparkling water program • Custom branded glass bottles
THE OPPORTUNITY
Enhancing Guest Hydration While Reducing Bottled Water Waste
Fairmont Grand Del Mar sought to enhance its guest hydration experience while further supporting the resort’s sustainability initiatives.
The property had been relying on single-use bottled water, creating ongoing waste, procurement costs, and storage demands. At the same time, any new approach needed to maintain the elevated presentation and level of service guests expected from a luxury resort.
The opportunity was to introduce a more sustainable hydration program without compromising the guest experience.
THE CHALLENGE
Balancing Sustainability, Service, and Guest Expectations
Any new hydration approach needed to support Fairmont Grand Del Mar’s sustainability priorities while maintaining the elevated guest experience expected from a luxury resort. The property also sought to reduce the operational burden associated with traditional bottled water programs.
Sustainability Commitment
Reducing reliance on single-use bottled water in support of broader sustainability initiatives.
Luxury Guest Experience
Maintaining premium presentation and a hospitality experience consistent with guest expectations.
Operational Efficiency
Reducing the procurement, storage, and disposal demands associated with bottled water service.
A MORE ELEVATED APPROACH
Premium Still & Sparkling Water, Reimagined for the Guest Experience
To elevate guest hydration while reducing reliance on bottled water, Fairmont Grand Del Mar introduced an on-demand still and sparkling water program featuring custom-branded reusable glass bottles.
Bottles are placed in guest rooms at check-in and refreshed during evening turndown service, helping maintain the elevated guest experience while supporting broader sustainability goals.
Custom Glass Bottle Program
Elegant reusable bottles reinforce premium presentation while reducing single-use waste.
Still & Sparkling Water On Demand
A direct-from-Italy filtration system provides chilled still and sparkling water throughout the program.
Seamless Hospitality Integration
Bottles are placed at check-in and refreshed during nightly turndown service to fit naturally into existing guest operations.
MEASURABLE IMPACT
Elevating Guest Experience While Delivering Measurable Results
By replacing disposable bottled water with an on-demand still & sparkling water program, Fairmont Grand Del Mar reduced operational waste while maintaining the premium guest experience expected from a luxury resort.
The program delivered measurable sustainability and cost benefits while integrating naturally into daily hospitality operations.
180,000+
Plastic bottles eliminated each year
40%
Reduction in bottled water expenses
Nightly
In-room bottle refresh during turndown
Positive
Guest feedback on elevated hydration experience
The result is a hydration program that supports sustainability goals without compromising guest presentation, service standards, or operational simplicity.
CASE STUDY INSPIRED
Bring a Similar Guest Hydration Experience to Your Property
Explore how a premium still and sparkling water program can reduce bottled water waste while supporting the elevated experience guests expect from your property.