CASE STUDY • LUXURY HOSPITALITY
How Four Seasons Miami Reimagined Guest Water Service
Replacing single-use bottled water with an elegant in-room glass bottle program—without compromising the luxury guest experience.
THE CHALLENGE
Luxury Hospitality Meets Sustainability Expectations
At Four Seasons Miami, complimentary bottled water was an expected part of the luxury guest experience—from check-in and turndown service to guest transportation and in-room amenities. But with more than 220 rooms and high occupancy, the environmental and operational impact of single-use plastic had become increasingly difficult to ignore.
The hotel needed a better way to deliver premium water that aligned with Four Seasons’ sustainability goals—without compromising the elevated guest experience their brand is known for. Any replacement had to feel intentional, elegant, and seamless for both guests and staff.
THE SOLUTION
A Premium Water Program Designed for Luxury Hospitality
Four Seasons Miami implemented an elegant in-room water program designed to preserve the luxury guest experience while significantly reducing single-use plastic. Complimentary bottled water was replaced with premium filtered still water presented in reusable glass bottles throughout the guest journey—from in-room placement and turndown service to guest-facing amenities.
To ensure guest confidence and operational consistency, the hotel integrated tamper-evident sealing, dedicated fill stations, and housekeeping workflows that aligned seamlessly with existing service standards. The result was a premium, sustainable solution that felt intentional for guests and practical for staff.
Elevated In-Room Water Service
Premium still water presented in elegant reusable glass bottles designed to preserve the elevated in-room experience Four Seasons guests expect.
Guest Confidence & Safety
Tamper-evident sealing ensured guests felt completely comfortable receiving freshly prepared in-room water throughout their stay.
Seamless Guest Service Integration
Dedicated back-of-house fill stations and service workflows were designed to fit naturally into existing guest service and nightly turndown operations.
THE IMPACT
Luxury Hospitality, Measurable Impact
Four Seasons Miami proved that sustainability and luxury hospitality can coexist without compromise. By replacing single-use bottled water with an elegant reusable glass bottle program, the hotel significantly reduced plastic waste while preserving the elevated guest experience their brand is known for.
The program delivered measurable environmental and operational benefits—supporting Four Seasons Miami’s sustainability goals while creating a scalable service model that aligned seamlessly with daily hospitality operations.
275,000+
Single-Use Plastic Bottles Eliminated Annually
A measurable reduction in plastic waste through reusable in-room water service.
$73,500+
Annual Cost Savings
Lower operating costs without compromising premium guest expectations.
221 Rooms
Luxury Hospitality at Scale
A seamless water program integrated across guest rooms, turndown service, transportation, and amenities.
Guest-Approved
Luxury Experience Preserved
Elegant reusable glass bottles aligned naturally with elevated guest expectations.
The result is a premium hydration program that advances sustainability goals while preserving the elevated guest experience guests expect from Four Seasons—demonstrating how luxury hospitality can lead the way in environmental responsibility.
INSPIRED BY THIS CASE STUDY
Bring Elevated Guest Hydration to Your Property
Explore how a premium still and sparkling water program can reduce bottled water waste while preserving the elevated guest experience luxury properties are known for.